Find answers to commonly asked questions about the Equipment Installment Plan (EIP) and e-Signature Authorizations on this page. For information on JUMP! on Demand, you can read about it here.
The Equipment Installment Plan (EIP) initial down payment amount is billed to the credit or debit card you provided when you ordered your phone. The amount will not show on your bill because that charge was not billed to your T-Mobile account. The down payment can be viewed on the account statement used to pay the charge. If you paid in a T-Mobile store, you can also find the information on the store receipt. Your first installment is the initial down payment. Details can be found under the Other Charges section of your bill.
Yes. If the purchase price is higher than the credit provided to you, your initial down payment will include the difference in price above this amount.
Yes. Items purchased on the EIP can be returned following T-Mobile’s Return Policy.
If you don't want to proceed with the order, and you have not yet submitted your e-Signature Authorization, no action is needed. When the authorization expires, the order is automatically canceled, and you'll receive an email confirming your order was canceled.
If you've already submitted your e-Signature Authorization, then your order is being processed. You can contact T-Mobile Customer Service at 1-800-897-9337 to cancel your pending order up until the point it has successfully shipped.
If you receive an unwanted order, refuse the delivery.
If you’ve already taken delivery of the new device, contact us at 1-800-937-8997 for information on return shipping.
Electronic Signature (e-Signature) is an electronic process associated with a contract, and it's used as the legal equivalent of a written signature. It allows consumers to conduct commerce electronically in a variety of ways. e-Signatures allow T-Mobile to efficiently offer Equipment Installment Plans to our customers while also promoting a paperless society.
e-Signatures are required for orders that include an Equipment Installment Plan (EIP) or if you signed up for JUMP! On Demand. These orders can be placed through T-Mobile.com, My T-Mobile, or by calling 1-800-T-MOBILE (1-800-866-2453). If you place an order through T-Mobile.com or My T-Mobile, you'll be required to sign electronically at the time of purchase.
Important: Your order isn't complete until you sign and complete your e-Signature Agreement.
When the order is submitted over the phone with Customer Service, or if you're shopping on your mobile device, the e-Signature Authorization is sent immediately to the email address you provided. If you experience significant delays in receiving the email, contact your Internet Service Provider for assistance.
Once you receive the email, follow the instructions to complete the e-Signature process within 48 hours. If it's not completed within this time, your order will be canceled. After you complete the e-Signature process, you'll receive a copy of the signed EIP agreement.
To view the EIP agreement, you'll need to make sure you have the most recent version of Adobe Reader installed on your computer or tablet. You can download Adobe Reader for free.
If you order a new device with EIP or JUMP! On Demand through 1-800-T-MOBILE (1-800-866-2453), you have the option to review and approve the handset agreement right from your device.Note: This option is only available for handset agreements in English; handset agreements in Spanish are not supported for e-Signatures on your device at this time.
If you place an order for a device through T-Mobile.com or My.T-Mobile.com, you can complete the e-Signature process if you’re currently using one of these select devices:
If you're upgrading through My T-Mobile and you get an error message, make sure the name or PIN you typed into the e-Signature field matches the name on your account or the PIN provided in the email.
If you receive a message saying this function is not currently available, your order will not be placed. You can check back at a later time to resubmit your order online, or you can call Customer Service for assistance in upgrading your phone with EIP.
Equipment Installment Plan (EIP)
JUMP! On Demand
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