Phone freezes at blue screen: Nokia Lumia 521

    An issue may occur where the Nokia Lumia 521 will attempt to boot up and freeze at a blue screen.




    The phone has experienced a crash, causing the phone to get stuck at the blue screen. This issue will be resolved in a future software update.




    To fix the Nokia Lumia 521 being stuck at at a blue screen, follow these steps:

    Note: Resetting your phone will erase your user data, including Nokia Maps. To reinstall apps and user data, use the “restore your phone?” option during the phone setup sequence.


    1. If there is an SD card inserted in the device, remove it.
    2. Reset the phone using the hardware keys.
    3. If necessary, replace the SD card.