Reset: Sony Xperia Z

    Learn how to wipe or master reset the Sony Xperia Z through the menu or hardware keys. Find out more on this page:


    Cache partition

    Master reset

    Safe mode



    Cache partition

    Wipe cache partition

    If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.


    To wipe the cache partition, follow these steps:


    1. While the device is on, press and hold the Power and Volume Up keys.
    2. Wait for the screen to shut off and the device to vibrate once (about 3 seconds).
    3. Release the keys once the screen has shut off.
    4. Press the power key to turn the device back on.



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    Master reset

    Master reset from settings menu

    A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.


    To perform a master reset, follow these steps:


    1. Back up all data on the internal memory.
    2. From any Home screen, tap the Applications icon.
    3. Scroll to and tap Settings.
    4. Scroll to 'PERSONAL,' and then tap Back up & reset.
    5. Clear the Automatic restore check box.
    6. Under 'PERSONAL DATA,' tap Factory data reset.
    7. Tap Reset phone.
    8. If you have screen lock turned on, enter your PIN or password, and then tap Continue.
    9. Tap Erase everything to confirm.



    Master reset with hardware keys

    We're sorry, but performing a master reset with hardware keys is not available on this device. Please use the settings menu to access the master reset feature.


    Note: your device PIN must be entered incorrectly 10 times before this option becomes available.


    1. When your phone has reached the maximum attempts to enter the PIN,  the following message will appear: Sony.jpg
    2. Tap Ok.
    3. Enter the security code provided on the screen.                                                   security.jpg
    4. The device will reboot and restore everything back to the factory settings.


    Note: If you cannot access the device due to a forgotten password, you will need to use PC Companion to reload the software.


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    Safe mode

    Turn on and use safe mode

    Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily remove all apps that may be causing a conflict or software problem.


    To turn on safe mode and use it to fix app problems, follow these steps:


    1. Touch and hold the Power key.
    2. Touch and hold Power off.
    3. Tap OK on the Safe Mode prompt. The device will restart in safe mode.
    4. From any Home screen, tap the Applications icon.
    5. Scroll to and tap Settings.
    6. Scroll to 'DEVICE,' and then tap Apps.
    7. If necessary, touch the screen and slide right to view the Downloaded screen.
    8. Select the desired application.
    9. Tap Uninstall, and then tap OK.



    Turn off safe mode

    To turn off safe mode, follow these steps:


    1. Touch and hold the Power key.
    2. Tap Power off.
    3. Once the phone is off, touch and the hold the Power key again to restart.



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