Learn how to wipe or master reset the Sony Xperia Z through the menu or hardware keys. Find out more on this page:
If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.
To wipe the cache partition, follow these steps:
Back to top
A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.
To perform a master reset, follow these steps:
We're sorry, but performing a master reset with hardware keys is not available on this device. Please use the settings menu to access the master reset feature.
Note: your device PIN must be entered incorrectly 10 times before this option becomes available.
Note: If you cannot access the device due to a forgotten password, you will need to use PC Companion to reload the software.
Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily remove all apps that may be causing a conflict or software problem.
To turn on safe mode and use it to fix app problems, follow these steps:
To turn off safe mode, follow these steps:
Are you sure you want to delete this document?