Reset: T-Mobile myTouch Q

Learn how to wipe or master reset the T-Mobile myTouch Q through the menu or hardware keys. Find out more on this page:

 

Cache partition

Master reset

Safe mode

 

 

Cache partition

Wipe cache partition

If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.

 

To wipe the cache partition, follow these steps:

 

We're sorry, but this feature is not available for this device.

 

 

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Master reset

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory. See: Backup & restore.
  2. Save any open files, and back up all necessary data to a computer if the device is responsive and can synchronize files.
  3. From any Home screen, touch the Menu key.
  4. Touch Settings.
  5. Touch Privacy.
  6. Touch Factory data reset.
  7. Uncheck the Erase SD card check box.
  8. Touch Reset phone.
  9. Touch Erase everything.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory. See: Backup & restore.
  2. Turn off the phone.
    • Note: If the phone is unresponsive and does not turn off, remove the battery and then re-insert it.
  3. Press and simultaneously hold the Volume Down, Qwerty F, and Qwerty A keys.
  4. Press and hold the Power/Lock key.
  5. Release only the Power/Lock key after you see the LG logo.
    • Note: If you see the Android booting up, the reset hasn't been completed and you will need to restart.
  6. Release the remaining keys after the LG logo flashes.
  7. The Android Unpacking screen appears.
  8. The phone will restart and complete the factory reset.

 

 

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Safe mode

Turn on and use safe mode

Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily remove all apps that may be causing a conflict or software problem.

 

To turn on safe mode and use it to fix app problems, follow these steps:

 

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
    'Safe mode' displays in the lower-left corner.

    30911-safe22.png
  6. Uninstall any third-party apps that gave you problems.

To turn on Safe mode for the myTouch by LG and myTouch Q by LG, follow these steps:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Once the phone is off, press and hold the Power button until the LG logo appears on the screen.
  4. Release the Power key.
  5. Once the flying Android appears on the screen, press and hold the Menu key (on the myTouch Q, press and hold the Menu key on the keyboard) until the home screen loads.
  6. Release the Menu key.
  7. Safe Mode will display in the bottom left corner.

 

 

Turn off safe mode

To turn off safe mode, follow these steps:

 

  1. Press and hold the Power key.
  2. Touch Power off.
  3. Remove the battery.
  4. Re-insert the battery.
  5. Press the Power key to turn on the device, but do not touch any keys during the restart.
    Note: If this does not work, see: Cannot turn off Safe mode: Android

 

 

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