PIN & password: T-Mobile myTouch Q

Learn how to lock, unlock, and PUK unlock the T-Mobile myTouch Q. Find out more on this page:

 

Device lock

PUK code unlock

SIM PIN

 

 

Device lock

Change device lock password / PIN

To change device lock password or PIN, follow these steps:

 

  1. From any Home screen, touch the Menu key.
  2. Touch Settings.
  3. Touch Location & security.
  4. Touch Set up screen lock.
  5. Select from the following options:
    • None
    • Pattern
    • PIN
    • Password
  6. Follow the on-screen instructions.

 

 

Turn on / off device lock

To turn on or turn off the device lock password or PIN, follow these steps:

 

  • From any Home screen, touch the Menu key.
  • Touch Settings.
  • Touch Security.
  • Touch Change screen lock.
  • Enter your current screen lock.
  • If necessary, touch Continue.
  • Touch None.

 

 

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PUK code unlock

PUK code unlock

Related errors:

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'
  • 'SIM card locked. Emergency calls only. Please contact Customer Care'

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  • On your cell phone, enter the PUK code.
  • Touch OK.
  • Enter your new PIN.
  • If necessary, touch OK.
  • Re-enter your new PIN.
  • Touch OK.

 

 

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SIM PIN

Change SIM PIN

To change the SIM PIN code, follow these steps:

 

  1. From any Home screen, touch the Menu key.
  2. Touch Settings.
  3. Touch Location & security.
  4. Touch Set up SIM/RUIM card lock.
  5. If necessary, touch Lock SIM/RUIM card and enter the current SIM PIN then touch OK. Note: The default SIM PIN is 1234.
  6. Touch Change SIM/RUM PIN.
  7. Enter the old SIMPIN.
  8. Touch OK.
  9. Enter the new SIMPIN.
  10. Touch OK.
  11. Enter the new SIMPIN again.
  12. Touch OK.

 

 

Turn on / off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

 

To lock and unlock the SIM card, follow these steps:

 

  • From any Home screen, touch the Menu key.
  • Touch Settings.
  • Touch Location & security.
  • Touch Set up SIM/RUIM card lock.
  • Uncheck Lock SIM/RUIM card and enter the current SIM PIN then touch OK. Note: The default SIM PIN is 1234.

 

 

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