Memory & SD card: T-Mobile myTouch Q

Learn how to use the task manager, view free space, and free up memory and storage on the T-Mobile myTouch Q and sd card. Find out more on this page:

 

Internal memory (RAM)

Internal storage (ROM)

SD card

 

 

Internal memory (RAM)

Manage memory

To manage the internal memory, follow these steps:

 

  1. Restart the phone.
  2. In Settings, go to Apps or Application manager, and then Running.
  3. Examine the list of apps running in the background. View applications that are running in memory, and either:

 

 

Task manager

A task manager can view running apps and close them. To use the task manager, follow these steps:

 

We're sorry, but this feature is not available for this device.

 

 

View free memory

To view the amount of free internal memory, follow these steps:

 

  1. From any Home screen, touch the Menu key.
  2. Touch Settings.
  3. Touch Applications.
  4. Touch Manage applications.
  5. Touch the All tab.
  6. View System memory at the bottom of the screen.

 

 

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Internal storage (ROM)

Manage storage

To manage the internal storage space, follow these steps:

 

  1. When in Manage Applications settings, press Menu. Some devices may require you select All first to view all applications.
  2. Touch Sort by size.
  3. For apps that take up a lot of space, clear the application cache and data.
  4. For apps that continue to use a lot of your storage space, uninstall them by touching the app name, then Uninstall.

 

 

View free storage space

To view the amount of free internal storage, follow these steps:

 

  1. From any Home screen, touch the Menu key.
  2. Touch Settings.
  3. Touch Applications.
  4. Touch Manage applications.
  5. Touch the All tab.
  6. View System memory at the bottom of the screen.

 

 

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SD card

Format SD card

Formatting the SD card deletes all data on it. You may wish to format the SD card if you want to delete the files, if files or apps on the SD card are not working, or if the SD card is not working.

 

To format the SD card while inserted in the device, follow these steps:

 

  1. Back up data on the storage or SD card, if desired.
  2. Plug the device into a computer with a USB cable.
  3. From the Notification bar, verify that Disk Drive or Mass Storage mode are selected.

    image001.jpg image002.jpg

  4. On the computer Start menu, navigate to Computer or My Computer.
  5. Find the Removable disk located under devices with removable storage.

    image003.png

  6. Right-click the removable disk.
  7. Click Format.

    image004.jpg

  8. Verify the file system is set at FAT32 and Quick Format is selected.

    image005.jpg

  9. Click Start.
  10. Wait a few minutes for the computer to format the SD card.
    Note: If errors appear during this process, the SD card is likely defective.

 

 

Insert / remove SD card

To insert or remove the SD card, follow these steps:

 

  1. Remove the back cover using the notch located on the bottom edge of the phone.
  2. Adjust the memory card so the gold contacts are facing down.
  3. Slide the memory card into the memory card slot, as shown.

memory_card_mytouchq.JPG


Remove

  1. From any Home screen, touch the Menu key.
  2. Touch Settings.
  3. Touch Storage.
  4. Touch Unmount SD card.
  5. Touch OK.
  6. Remove the back cover using the notch located on the bottom edge of the phone.
  7. Slide the memory card out of the memory card slot.

 

 

Open or delete files using a computer

To open or delete files on the SD card using a computer, follow these steps:

 

Note: USB storage must be enabled if you want to exchange files between your phone and a computer.

 

  1. Connect a USB cable to the phone, then to a computer.
  2. On your phone, touch Turn on USB storage.
  3. Touch OK.
    Note: Some applications may stop running or may be unavailable until you change the connection type or disconnect from the computer.
  4. Your phone is now mounted as a disk drive on the computer.

Proceed with the following steps based on the computer’s operating system:  Windows

  1. In the Removable Disk pop-up window, double-click Open folder to view files using Windows Explorer.
    Removable+disc.png
  2. Double-click to open the folder on the memory card containing the file(s) you want to delete.
  3. Delete the file(s).
  4. When finished, on the computer, close the window showing the phone’s disk drive.
  5. On the phone, touch Turn off USB storage.
  6. Safely un-mount the phone from the computer by clicking the Safely Remove Hardware icon located in the system tray.
  7. Disconnect the US cable.

 

Macintosh

  1. Double-click the virtual drive icon that appears on the desktop.
    Mac+desktop+icon.png
  2. Navigate to the files you want to delete.
  3. Drag the files to the Trashcan icon or right-click and select Move to trash.
  4. When finished, on the computer, close the window for the phone’s disk drive.
  5. On the phone, touch Turn off USB storage.
  6. Drag and drop the virtual drive icon onto the Trash/Eject icon.
  7. Disconnect the US cable.

 

 

Open or delete files using the device

To open or delete files on the SD card using the device, follow these steps:

 

Music files

  1. From any Home screen, touch the Applications icon.
  2. Touch Music.
  3. Locate the file you want to delete.
  4. Touch and hold the file.
  5. Touch Delete.
  6. Touch OK.

 

Photo and video files

  1. From any Home screen, touch the Applications icon.
  2. Touch Gallery.
  3. Locate the file you want to delete.
  4. Touch and hold the file.
  5. Touch Delete.
  6. Touch Confirm delete.

 

 

Set default memory storage

By default, the device stores data on the [SD card or internal storage]. To set the default memory storage to another location, follow these steps:


We’re sorry, but this feature is not available on this device.

 

 

Transfer files between computer & SD card

To transfer files and pictures between the computer and SD card, follow these steps:


Note: USB storage must be enabled if you want to exchange files between your  phone and a computer.

 

  1. Connect a USB cable to the phone, then to a computer.
  2. On your phone, touch Turn on USB storage.
  3. Touch OK.
  4. Note: Some applications may stop running or may be unavailable until you change the connection type      or disconnect from the computer.
  5. Your phone is now mounted as a disk drive on the computer.

Proceed with the following steps based on the computer’s operating system:  Windows

  1. In the Removable Disk pop-up window, double-click Open folder to view files using Windows Explorer.
    Removable+disc.png
  2. Double-click to open the folder on the memory card containing the file(s) you want to access.
  3. Copy and paste or drag and drop the files into the desired location on your memory card.
  4. When finished, on the computer, close the window showing the phone’s disk drive.
  5. On the phone, touch Turn off USB storage.
  6. Safely un-mount the phone from the computer by clicking the Safely Remove Hardware icon located in the system tray.
  7. Disconnect the US cable.

 

Macintosh

  1. Double-click the virtual drive icon that appears on the desktop.
    Mac+desktop+icon.png
  2. On the computer, navigate to the files you want to copy/move.
  3. Copy and paste or drag and drop the files into the desired location on your memory card.
  4. When finished, on the computer, close the window for the phone’s disk drive.
  5. On the phone, touch Turn off USB storage.
  6. Drag and drop the virtual drive icon onto the Trash/Eject icon.
  7. Disconnect the US cable.

 

 

Transfer files between internal storage & SD card

To transfer files and pictures between the internal storage and SD card, follow these steps:


We’re sorry, but this feature is not available on this device.

 

 

View free SD card space

To view the amount of free SD card storage, follow these steps:


  1. From any Home screen, touch the Menu key.
  2. Touch Settings.
  3. Touch Storage.
  4. Under SD card, view memory information.

 

 

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