Wi-Fi calling: T-Mobile myTouch Q

Learn how to set up and use Wi-Fi calling, the 911 address, and the connection preference on the T-Mobile myTouch Q. Find out more on this page:

 

Set up

Turn on and connect

 

 

Set up

Register the 911 address

To use Wi-Fi calling, you must first register your 911 address at my.t-mobile.com. If you do not, you may see a REG09 error. To learn how to register your 911 address, see: 911 addresses: My T-Mobile.

 

 

Set phone to use Wi-Fi or mobile networks

To set the connection preference for the phone to use Wi-Fi calling or mobile networks, follow these steps:

 

  1. From any Home screen, tap the Menu Menu+key.bmp key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap the Wi-Fi Calling check box to turn on Wi-Fi Calling, if necessary.
  5. Tap Wi-Fi Calling Settings.
  6. Tap Connection Preferences.
  7. Select one of the following options:
    • Wi-Fi Preferred: All calls are made over an available Wi-Fi network. If there are no available Wi-Fi networks, then calls are made over the cellular network.
    • Wi-Fi Only: All calls are made over a Wi-Fi network. If there are no available Wi-Fi networks, phone calls will not connect.
    • Cellular Preferred: All calls are made over the cellular network. If the cellular network is not available, then calls are made over an available Wi-Fi network.
  8. Tap OK.

 

 

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Turn on and connect

Turn on Wi-Fi and connect to network

To use Wi-Fi calling, you must first turn on Wi-Fi and connect to a network. To turn on Wi-Fi and connect, follow these steps:

 

  1. From any Home screen, touch the Menu key.
  2. Touch Settings.
  3. Touch Wireless & networks.
  4. Touch Wi-Fi settings.
  5. If necessary, touch Wi-Fi to turn on and scan for Wi-Fi networks.
  6. Touch the Menu key.
  7. Touch Scan.
  8. Scroll to and touch the network you want to connect to.
  9. If necessary, enter the password.
  10. Touch Connect.

 

 

Turn on Wi-Fi calling

To turn on Wi-Fi calling, follow these steps:

 

  1. If this is the first time you are using Wi-Fi calling, start with registering your 911 address and connection preference (above).
  2. Turn on Wi-Fi and connect to a network.
  3. From any Home screen, tap the Menu Menu+key.bmp key.
  4. Tap Settings.
  5. Tap Wireless & networks.
  6. Tap Wi-Fi settings.
  7. Tap the Wi-Fi check box to turn on Wi-Fi, if necessary.
  8. Tap to select the desired network.
  9. Enter the password, if necessary.
  10. Tap Connect.
  11. From any Home screen, tap the Menu Menu+key.bmp key.
  12. Tap Settings.
  13. Tap Wireless & networks.
  14. Tap the Wi-Fi Calling check box to turn on Wi-Fi Calling.

 

 

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