Error "The process Genius Button has stopped unexpectedly, force stop": myTouch Q by Huawei

Understanding the Issue

Symptoms

 

  • Error: "The process Genious Button has stopped unexpectedly, Force stop."
  • Error messages appear every 3-5 seconds
  • Force close errors reappear after master reset
What happens and why

 

The error messages appear because of a recent update to the Google Play Music app.

 

Software version affected

Device: C85B845

Play Music: 5.0.12026j.676641

Software version resolvedNA
Software update resourcesNA
Issue typeKnown Issue

 

 

Help & How to

Resolution steps

The recent update for Google Play Music needs to be uninstalled from the phone to stop the force close error. Follow these steps to prevent the update from installing again and to remove the 5.0.12026j.676641 update:

 

To turn off Auto Update, follow these steps:

  1. From the Home Screen, tap the App tray.
  2. Tap Play Store.
  3. Tap the Menu key.
  4. Tap Settings.
  5. Tap Auto-update apps.
  6. Place a check in Do not auto-update apps.

 

To uninstall the Play Music version 5.0.12026j.676641, follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Manage Applications.
  5. Tap All.
  6. Tap Google Play Music.
  7. Tap Uninstall update.
  8. The Google Play Music app should revert to version 4.1.513.