Voicemail: BlackBerry Q10

Learn how to call voicemail or access Visual Voicemail on the BlackBerry Q10. Find out more on this page:

 

Voicemail

Visual Voicemail

 

 

Voicemail

Call voicemail

To call your voicemail and retrieve messages, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. If necessary, tap the Calls tab (phone with arrows).
  3. Touch the screen and swipe down.
  4. Tap Voice Mail.

 

 

Set voicemail number

To set your voicemail number, follow these steps:

 

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Visual Voice Mail.
  5. Scroll to and tap Edit under Voicemail Access Number.
  6. Type in +18056377243 for the Voicemail Access Number.
  7. Tap OK.
  8. The correct voicemail number should now display in the settings.

 

 

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Visual Voicemail (VVM)

Change greeting

To change the Visual Voicemail greeting, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down.
  3. Tap Settings.
  4. Tap Visual Voice Mail.
  5. Tap Change Voice Mail Greeting.
  6. Tap Greeting.
  7. Tap one of the following options:

    • Phone number
    • Personal message (Note: If necessary, tap Delete to remove an existing greeting to make room for a new one.)
      • Tap Record, speak your message and then tap Done. Tap Play to preview or tap Delete to record again.
    • Name
      • Tap Record, speak your name and then tap Done. Tap Play to preview or tap Delete to record again.

 

 

Change password

To change the Visual Voicemail password, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and then tap Settings.
  3. Tap Visual Voice Mail.
  4. Tap Change Password.
  5. Enter your current password into the Enter your current password field.
  6. Enter your new password in the grey box below.
  7. Enter your new password again in the second grey box. Your Visual Voice Mail password will automatically be updated.

 

 

Listen to voicemail messages

To access Visual Voicemail and listen to new messages, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. If necessary, tap the Calls (phone with arrows) tab.
  3. If necessary, touch the screen and swipe down to reveal 'VVM.'
  4. Tap VVM.
    Note: If you tap outside the drop-down arrow in step 5, you will place a call to the caller who left the message.
  5. Tap the drop-down arrow for the desired message.
  6. Tap the Play icon.

 

 

Set up Visual Voicemail (VVM)

To set up Visual Voicemail the first time, follow these steps:

 

  1. Navigate to Home screen 3.
  2. Tap Set up.
  3. Tap Visual Voice Mail.
  4. Tap Start.
  5. Tap to adjust the following settings:

    • Change password
    • Change Voice Mail Greeting
    • International roaming (on/off)
    • Deactivate
    • Edit (Voice Mail Access Number)

 

 

Turn off

To turn off or disable Visual Voicemail, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and then tap Settings.
  3. Tap Visual Voice Mail.
  4. Tap Deactivate and then tap OK.
  5. Tap one of the following options for choosing to save your messages:

    • Save and Deactivate
    • Deactivate without saving

 

 

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