PIN & password: Windows Phone 8X by HTC

Learn how to lock, unlock, and PUK unlock the Windows Phone 8X by HTC. Find out more on this page:

 

Device lock

PUK code unlock

SIM PIN

 

 

Device lock

Change device lock password/PIN

To change device lock password or PIN, follow these steps:

 

  1. From the Start screen, touch the screen and slide left.
  2. Scroll down to and tap Settings.
  3. Tap lock screen.
  4. Scroll down to and tap change password.
  5. Tap the Current password field, and then enter your password.
  6. Tap the New password field, and then enter a new password.
  7. Tap the Confirm password field, and then re-enter the new password.
  8. Tap done.

 

 

Turn on/off device lock

To turn on or turn off the device lock password or PIN, follow these steps:

 

Turn on

  1. From the Start screen, touch the screen and slide left.
  2. Scroll down to and tap Settings.
  3. Tap lock screen.
  4. Tap the Password switch to turn on.
  5. Enter a new password.
  6. Tap the Confirm password field, and then re-enter the password.
  7. Tap done.

 

Turn off

  1. From the Start screen, touch the screen and slide left.
  2. Scroll down to and tap Settings.
  3. Tap lock screen.
  4. Tap the Password switch to turn off.
  5. Enter the password.

 

 

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PUK code unlock

PUK code unlock

Related errors:

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'
  • 'SIM card locked. Emergency calls only. Please contact Customer Care'

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  2. Enter the PUK code.
  3. Tap enter.
  4. Enter a PIN code of your choice.
  5. Tap enter.
  6. When you see the message 'confirm new SIM PIN,' re-enter the PIN code.
  7. Tap enter.

 

 

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SIM PIN

Change SIM PIN

To change the SIM PIN code, follow these steps:

 

  1. From the Start screen, touch the screen and slide left.
  2. Scroll down to and tap Settings.
  3. Touch the screen and slide left to view the 'applications' screen.
  4. Scroll down to and tap phone.
  5. Scroll down to 'SIM security,' and then tap change SIM PIN.
  6. Enter your current SIM PIN.
  7. Tap enter.
  8. Enter the new SIM PIN.
  9. Tap enter.
  10. Re-enter the new SIM PIN.
  11. Tap enter.

 

 

Turn on/off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

 

To lock and unlock the SIM card, follow these steps:

 

  1. From the Start screen, touch the screen and slide left.
  2. Scroll down to and tap Settings.
  3. Touch the screen and slide left to view the 'applications' screen.
  4. Scroll down to and tap phone.
  5. Tap the SIM security switch to turn on or turn off.
  6. Enter the current SIM PIN.
  7. Tap enter.

 

 

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