Voicemail: T-Mobile Prism

Learn how to call voicemail or access Visual Voicemail on the T-Mobile Prism. Find out more on this page.

 

Voicemail

Visual Voicemail

 

 

Voicemail

Call voicemail

To call your voicemail and retrieve messages, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap the Voicemail icon.

 

To retrieve voicemail messages via the device menu, follow these steps:

 

  1. From any Home screen, touch the Status bar and slide your finger down to open the Notification drawer.
  2. Scroll to and tap New voicemail.

 

 

Set voicemail number

To change the voicemail number on your device, follow these steps:

 

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Call settings.
  4. Tap Voicemail settings.
  5. Tap Voicemail number.
  6. Tap the voicemail number field.
  7. Enter the new number.
    Note: The default voicemail number is +18056377249.
  8. Tap OK.

 

 

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Visual Voicemail (VVM)

Change greeting

To change the Visual Voicemail greeting, follow these steps:

 

  1. From any Home screen, tap the Applications icon.
  2. Tap Visual Voicemail.
  3. Tap the Greetings.
  4. Tap the greeting you want to use or tap Record a new greeting.
  5. If recording a new greeting, tap the blue Record icon to begin recording.
  6. Tap the red Stop icon to stop recording.
  7. Tap Next.
  8. Enter a name for your new greeting.
  9. Tap Next.

 

 

Change password

To change the Visual Voicemail password, follow these steps:

 

  1. From any Home screen, tap the Applications icon.
  2. Tap Visual Voicemail.
  3. Tap Greetings.
  4. Tap the Menu key.
  5. Tap Settings.
  6. Tap Change PIN.
  7. Enter your Current PIN in the text field.
  8. Enter your New PIN in the text field.
    Note: The default PIN is the last four digits of your phone number.
  9. Confirm your new PIN in the text field.
  10. Tap OK.

 

 

Listen to voicemail messages

To access Visual Voicemail and listen to new messages, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap Voicemail icon to call voicemail.

 

Using the phone menu

 

  1. From any Home screen, touch and drag the top of the screen down to display the notifications window.
  2. Tap the voicemail notification.
    Note: The phone calls your voicemail box.

 

 

Set up Visual Voicemail (VVM)

To set up Visual Voicemail the first time, follow these steps:

 

  1. From any Home screen, tap the Applications icon.
  2. Tap Visual Voicemail.
  3. Tap Next to activate your account.
  4. Tap Done.

 

 

Turn off

To turn off or disable Visual Voicemail, follow these steps:


We’re sorry, but this feature is not available on this device.

 

 

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