Learn how to wipe or master reset the HTC Sensation 4G through the menu or hardware keys. Find out more on this page.
If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.
To wipe the cache partition, follow these steps:
Note: If this troubleshooting does not resolve your issue, the next step is to attempt a master reset or master reset using hardware keys.
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A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.
To perform a master reset, follow these steps:
If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:
Note: If the factory reset screen shows a lock icon, press the power key to make it disappear.
Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily remove all apps that may be causing a conflict or software problem.
To turn on safe mode and use it to fix app problems, follow these steps:
To turn off safe mode, follow these steps:
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