Calls: BlackBerry Z10

Learn how to block calls, forward calls, use the call log, and enable touch tones on the BlackBerry Z10. Find out more on this page:

 

Block calls

Call forwarding

Call log

Touch tones (DTMF)

 

 

Block calls

 

Important: These settings are not supported on T-Mobile's network.

 

Block incoming calls

To block incoming calls, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Scroll down to and tap Call Blocking.
  5. Perform one of the following actions:
    • Tap the Block All Incoming Calls switch to turn on.
    • Tap the Block All Incoming Calls While Roaming switch to turn on.

 

 

Block outgoing calls

To block outgoing calls, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Call Blocking.
  5. Perform one of the following actions:
    • Tap the Block All Outgoing Calls switch to turn on.
    • Tap the Block All Outgoing International Calls switch to turn on.
    • Tap the Block All Outgoing International Calls While Roaming switch to turn on.

 

 

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Call forwarding

Cancel call forwarding

To turn off or cancel call forwarding that you have set up, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Call Forwarding.
  5. Tap the Forward All Calls switch to turn off.

 

 

Forward all calls (unconditional)

Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the device to ring.

 

To forward all calls, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Call Forwarding.
  5. Tap the Forward All Calls switch to turn on.
  6. Tap the Phone number field below, and then tap Add number.
  7. Enter the number you want the calls to be forwarded to, and then tap Save.

 

 

Forward some calls (conditional)

Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).

 

To turn on conditional call forwarding which forwards some calls, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Call Forwarding.
  5. If necessary, tap the Forward All Calls switch to turn off.
  6. Turn on one of the following options:
    • Forward If Busy
    • Forward If Not Reachable
    • Forward If No Reply
  7. For each setting, tap the Phone number field below, and then tap Add number.
  8. Enter the phone number where you want calls to be forwarded to, and then tap Save.

 

 

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Call log

Reset call log

To reset or clear the call log or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. If necessary, tap the Calls tab.
  3. Touch the Status bar and slide down.
  4. Tap Clear Call Log.
  5. Tap Clear to confirm.

 

 

View call log

Call logs may approximate the amount of time you have spent on phone calls, but they do not accurately show how much time T-Mobile bills.

 

To view call logs or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. If necessary, tap the Calls tab.
  3. Touch the screen and slide up to view more entries.
  4. If necessary, select an entry to view specific call details.

 

 

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Touch tones (DTMF)

Turn on/off touch tones (DTMF)

Dual tone multi-frequency (DTMF) tones are used to communicate with automated systems that require you to type a number such as a code, password, or credit card number. While your phone can use DTMF tones (touch tones), there is no setting to turn them on or off.

 

We’re sorry, but changing DTMF tones is not available on your device.

 

 

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