Call logs disappear: Samsung Galaxy Note II

Understanding the Issue

Symptoms

 

  • Call logs disappear when holding the phone in portrait

 

 

What happens and why

 

The call logs are only viewable when holding the phone in landscape. They do not disappear from the phone, they are only hidden due to the screen rotation.

 

Software version affectedT889UVBMB4
Software version resolvedT889UVBMD1
Software update resourcesSoftware update: Samsung Galaxy Note II
Issue typeIssue

 

 

Help & How to

What to expect

This issue is resolved in software version T889UVBMD1.

 

If the call logs still do not appear, adjust the View settings, follow these steps:

 

  1. From the Home screen, tap the Phone.
  2. Tap Logs.
  3. Tap the Menu key.
  4. Tap View by.
  5. Tap All calls or All logs.