Reset your T-Mobile ID password

Maybe it's time to change your T-Mobile ID password, or maybe you've forgotten it and need to reset it. No worries, we have you covered!

 

 

Password requirements

  • Must be between 8-50 characters
  • Must include at least 1 number
  • Must include at least 1 letter
  • Can't contain spaces
  • The last five passwords can't be re-used

 

 

Change your T-Mobile ID password

 

My T-Mobile

  1. Log in to My T-Mobile, and click PROFILE.
  2. Click the drop-down and select the desired line.
  3. Click T-Mobile ID.
  4. Next to 'Password', click Edit.
  5. Enter the new password.
  6. Click Save.

 

T-Mobile app (2018)

  1. Open the app and tap MORE.
  2. Tap Profile Settings > T-Mobile ID.
  3. Tap Password.
  4. Enter your old password then select a new password and verify the new password.
  5. Tap SAVE.

 

T-Mobile app

  1. Open the app. If you don't have it, download it now.
  2. Log in with your T-Mobile ID and tap Profile Settings.
  3. Tap T-Mobile ID > Password.
  4. Enter your old password and new password and tap Save.

 

 

Reset a forgotten password

 

My T-Mobile

  1. Log in to My T-Mobile, and click Forgot password?
  2. Follow the on-screen instructions to reset your password and log in.
  3. If these steps haven't fixed the issue, contact us.

 

T-Mobile app (2018) & T-Mobile app

  1. Open the app. If you don't have it, download it now.
  2. When prompted to log in with your T-Mobile ID, tap Forgot Password?
  3. Follow the on-screen instructions to reset your password and log in.
  4. If these steps don't fix the issue, contact us.

 

Why you are prompted to change your password

It's good practice to change account passwords every few months. That's why we require T-Mobile ID passwords to be changed once a year. We take account security seriously, and this adds an extra layer of protection to your account.

 

  • When prompted to change your password on My T-Mobile or the app, you will need to update the password so that you don't get locked out of the account.
  • If your phone has a compatible fingerprint scanner (such as Touch ID), you can use it on the T-Mobile app so you can sign in securely without having to remember your password each time.