Understanding the Issue
What happens and why
The Smart Stay feature is designed to keep the screen enabled when you are looking at the device.
When this is enabled, the eye icon constantly stays on the phone, even if you are not looking at it. The eye is visible as a reminder that the Smart Stay feature is currently enabled.
Help & How to
To resolve this issue, please disable Smart Stay and Smart Rotation.
Note: Both features must be disabled to remove the eye icon.
To disable Smart Stay and Smart Rotation, follow these steps:
- From the Settings screen, tap the My device tab.
- Tap Smart screen.
- Tap Smart Rotation and disable this feature.
- Note: If unable to select Smart rotation, first select Screen rotation in the notification menu.
- Tap Smart Stay and disable this feature.