Calls: T-Mobile Prism II

Learn how to block calls, forward calls, use the call log, and enable touch tones on the T-Mobile Prism II. Find out more on this page:

 

Block calls

Call forwarding

Call log

Touch tones (DTMF)

 

 

Block calls

Block calls from a number

 

  1. From the Home screen, tap People.
  2. Tap on the name of a specific contact.
  3. Press Menu.
  4. Tap All calls to voicemail to enable.

 

 

Unblock a number

 

  1. From the Home screen, tap People.
  2. Tap on the name of a specific contact.
  3. Press Menu.
  4. Tap All calls to voicemail to disable.

 

 

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Call forwarding

Cancel call forwarding

To turn off or cancel call forwarding that you have set up, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap the Menu key.
  3. Tap Settings.
  4. Scroll to and tap Call forwarding.
  5. Tap Always forward.
  6. Tap Disable.

 

 

Forward all calls (unconditional)

Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the device to ring.

 

To forward all calls, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap the Menu key.
  3. Tap Settings.
  4. Scroll to and tap Call forwarding.
  5. Tap Always forward.
  6. If necessary, update the forwarding phone number.
    Note: To select a phone number from a saved contact, tap the Contacts icon.
  7. Tap Enable.

 

 

Forward some calls (conditional)

Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).

 

To turn on conditional call forwarding which forwards some calls, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap the Menu key.
  3. Scroll to and tap Call forwarding.
  4. Select one of the following options:
    • Forward when busy
    • Forward when unanswered
    • Forward when unreachable
  5. Enter a call forwarding number or edit the existing number if necessary.
    Note: To select a phone number from contacts, tap the Contacts icon.
  6. Tap Enable.

 

 

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Call log

Reset call log

To reset or clear the call log or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap the Menu key.
  3. Tap Clear call log.
  4. Tap OK to confirm.

 

 

View call log

Call logs may approximate the amount of time you have spent on phone calls, but they do not accurately show how much time T-Mobile bills.

 

To view call logs or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Your call log displays at the top of the screen. Scroll down to view additional entries.

 

 

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Touch tones (DTMF)

Turn on / off touch tones (DTMF)

Your device can send a number to the network as dual tone multi-frequency (DTMF) tones. DTMF tones are used to communicate with automated systems that require you to type a number such as a code, password, or credit card number.

 

Although your phone can use DTMF tones (touch tones), there is no setting to turn them on or off. We’re sorry, but changing DTMF tones is not available on your device.

 

 

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