Not receiving calls / text messages / picture messages / voicemail messages: Samsung Galaxy Note II

    Understanding the Issue

    The device may suffer from calls going straight to voicemail, not receiving calls, delayed or not receiving SMS/MMS due to being disconnected from the network.

     

     

     

    Help & How to

    Resolution steps

    To resolve this issue, update the device software to T889UVBMD1.


    If the issue persists after updating the software, see The specified item was not found. or Can't get signal on my device for additional assistance.

     

    DOC-56908