Audio issue when using headset: Nokia Lumia 810

You may find audio issue while using or just after using a wired headset:

  • Cannot hear caller
  • Audio may be dampened
  • Microphone may not work
  • Answer / End buttons do not work.
  • Alerts are not audible (ringer, text and email notifications, etc)

 

Aditional Information:

 

Nokia Lumia 810 has an American Headset Jack (AHJ) 3.5 mm connector which is different than the pin-out from traditional Nokia 3.5 mm AV connector (older Nokia headsets). Customers using older headphones with a microphone (example: a headset received with a Nokia 6130) will experience above issues. This is due to the design changes between AHJ and AV headsets shown below. Customers using older Nokia headphones without a microphone should not experience the above issues.

 

  • Disconnect the headset from the phone.
  • Manually turn the volume up on the phone.
    • Turn volume up for ringer while you are not in a call
    • Turn volume up for call while are on a call.
  • Test an AHJ headset (most headsets sold in the US are AHJ headsets including all headset sold in T-Mobile stores).

 

AHJ.bmp Nokia PIN.bmp

The headset is causing the device to turn volume off on your device, Nokia is currently working on a resolution for future devices.
There are two types of volume control on the Lumia 810:

  1. Call volume
    1. You have to adjust call volume while on an active call using the volume keys on the side of the device.
    2. You are able to set call volume on a scale from 0 to 10
  2. Ringtone/music volume
    1. You have to adjust ringtone and music volume while not on an active call using the volume keys on the side of the device.
    2. You are able to set ringtone music volume on a scale from 0 to 30

 

 

DOC-56693