Device restarts randomly: Nokia Lumia 810

Understanding the Issue

The original software version had a known issue causing the device to reboot or power off intermittently. Microsoft was able to identify root cause and complete a software update to resolve this issue.



Help & How to

Customer Education


  1. Verify your device is on current software, and if not, update to the latest software version. See: Software overview: Nokia Lumia 810
  2. If the issue continues, contact customer care for further assistance.