Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

If it's been a few months since you’ve created or updated your Customer PIN/Passcode and it's time for a change, we have you covered! Would you like to say goodbye to remembering a PIN/Passcode when calling customer service? Set up biometric verification today! For prepaid accounts, check out T-Mobile Prepaid Self-service options page. 

 

 

PIN/Passcode details

We use the PIN/Passcode to verify your identity when you contact customer service.

  • The PIN/Passcode can be updated in the T-Mobile app or by logging in to your account on T-Mobile.com.
  • The PIN/Passcode is not the same as the password you use to log in to your account on the T-Mobile app / T-Mobile.com. Check out the T-Mobile ID page for more details.

 

Requirements

The PIN/Passcode must have 6-15 non-sequential numbers and cannot be any of the following:

  • Sequential (such as 3456789)
  • Repeating (such as 4444)
  • The beginning or end of the mobile number
  • A mobile number on the account or your Billing Account Number
  • Federal tax ID number, Social Security number, or date of birth

 

Update your PIN/Passcode

 
T-Mobile app
 
  1. Open the T-Mobile app (learn how to install the app)
  2. Select MORE.
  3. Choose Profile settings.
  4. Select T-Mobile ID.
  5. Select the PIN/Passcode section.
  6. Enter and confirm a new PIN/Passcode
  7. Select Save. You will be sent a text confirming the PIN/Passcode update request.
 
T-Mobile.com
 
  1. Log in to your account on T-Mobile.com.
  2. Select the My Account dropdown.
  3. Choose Profile, then select the T-Mobile ID section.
  4. Our systems will attempt to confirm your identity using two-factor authentication methods. Select your preferred method, then select Continue.
  5. In the PIN/Passcode section, select Edit.
  6. Enter the PIN/Passcode. Re-enter to confirm.
  7. Select Save. You will be sent a text confirming the PIN/Passcode update request.

Was this helpful?