Learn how to reset your Pay in Advance (prepaid) personal identification number (PIN). You need your PIN when you call Customer Service or visit a T-Mobile retail store.
- Call 611 from your phone.
- When prompted, say "Reset pin."
- Follow the automated system steps to reset your PIN.
If you don't have your phone, you can reset your PIN by visiting a local T-Mobile retail store. Make sure you bring your photo ID with you. To reset your PIN, your photo ID must match the account name.