Understanding the Issue
When viewing the IMEI using *#06# or through the device menus it does not match the IMEI printed on the back of the phone.
|Software version affected|
|Software version resolved||T769UVLH5|
|Software update resources||DOC-4182|
Help & How to
The IMEI printed on the back of the device is accurate. Update the device software to Android (ICS) 4.0.4/T769UVLH5 to prevent future service impacts.
- Perform the software update to ICS through Samsung Kies. This update is ONLY available through Samsung Kies.
- Once Kies is installed and opened on your PC/MAC, connect your device via the manufacturer supported USB and follow the on-screen prompts to complete the firmware update to Android 4.0.4/T769UVLH5.
- If you are unable to complete the above action through Kies, contact us for further assistance.