Incoming calls auto answer: Samsung Galaxy Note II

Understanding the Issue

Symptoms

 

  • Phone unexpectantly answers incoming calls
  • Phone rings once then picks up an incoming call
  • Calls are answered without swiping screen to accept

 

What happens and why

 

The built in S Voice and Accessory Auto Answer features will automatically answer incoming calls.

 

Software version affectedALL
Software version resolvedT889UVBMD1
Software update resourcesDOC-4962
Issue typeTip

 

 

Help & How to

What to expect

This issue was resolved in the T889UVBMD1 software update.

The S Voice or Accessory Auto Answer will auto answer when activated. See the below steps to turn off these features.

 

To turn off S Voice, follow these steps:

  1. From the Home screen, tap the App tray.
  2. Tap S Voice.
  3. Tap the Menu key.
  4. Tap Settings.
  5. Under Control apps, slide the bar to OFF.

 

To turn off Accessory Auto Answer (calls will be auto answered if a headset is inserted in the phone), follow these steps:

  1. From the Home screen, tap Phone.
  2. Tap the Menu key.
  3. Tap Call Settings.
  4. Tap Accessory settings for call.
  5. Under Headset settings for incoming calls, uncheck Automatic answering.