Use this document to troubleshoot dropped calls on Basic Phones.
Possible causes can include the following:
Occasional dropped calls are normal on any wireless network due to terrain, tower hand-offs, weather, building structures, and many other factors. Also, all calls will automatically drop after 4 hours to prevent unexpected overage from "pocket-dialing." To try and improve your experience, the following can help with dropped call problems:
Select from one of the dropped call scenarios below:
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