Use this document to troubleshoot problems with Picture Messaging (MMS) on Basic Phones.
To start making your device work properly, follow these steps:
Select from one of the picture messaging scenarios below:
Have the other party reply to that message with another MMS message using the size limits above:
The issue is resolved. Note the customer's account with all the troubleshooting performed and ensure you have assisted them with any other questions.
If you are still having this issue, contact us.
The issue is resolved.
The issue is with the other person's phone or service. They will need to contact their carrier for further assistance.
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