Picture and video message (MMS) troubleshooting

    Troubleshoot problems sending or receiving picture and video messages using T-Mobile's network.

     

    Can't send or receive picture or video messages

    1. Make sure of the following:
      • Your device has signal. If you don't have signal, check out Can't get signal.
      • You're able to connect to the Internet or use data services.
      • You're able to send and receive text messages. If you're having problems with text messaging, check out Text message troubleshooting.
      • The contact you're sending to is stored in your phone with the 10-digit number.
      • The picture or video you're sending is less than 1 MB in size. Messages over 1 MB will not send. Some Android devices will get a "Message size limit reached" error.
    2. Uninstall any third-party messaging apps. If you uninstalled an app, retest the issue.
    3. If the above steps didn't fix the problem, contact us.

     

     

    Can't send or receive international messages

    1. Make sure of the following:
      • You're able to send and receive picture and video messages from numbers in the US.
      • Your messages do not contain  any symbols or signatures.
    2. Check the contact you're sending to. You should send using a plus + sign or 011 before the country code and phone number. For steps on how to enter international phone numbers, see International calling codes.
    3. If the above steps didn't fix the problem, contact us.