No audio on incoming calls or notifications: Samsung Galaxy Note II

Understanding the Issue

Symptoms

 

  • Incoming calls do not play a tone
  • Incoming notifications do not play a tone

 

What happens and why

 

Notiifcations of incoming calls or messages will not play a tone for some contacts but not all. This is because blocking mode has been enabled.

 

Software version affectedAll
Software version resolvedNone
Software update resourcesNA
Issue typeDesign

 

 

Help & How to

Resolution steps

 

To disable Blocking Mode, follow these steps:

 

  1. From the Home screen, press the Menu button.
  2. Tap Settings.
  3. Under Device, slide the toggle to Off to disable Blocking Mode.

 

To modify the notifications that are recieved when Blocking mode is enabled, follow these steps:

 

  1. From the Home screen, press the Menu button.
  2. Tap Settings.
  3. Under Device, slide the toggle to On to enable Blocking Mode.
  4. The Features and Set Time sections will become available to modify.
  5. Place checks next to the notifications types you wish to enable and modify the time frame for notifications to play.

note 2 blocking more.JPG