Device restarts randomly: Windows Phone 8X by HTC

Understanding the Issue

You may experience random restarts while using the device.



Software version affected1532.20.10006.531
Software version resolved1532.20.20004.531
Software update resourcesNone
Issue typeIssue



Help & How to

Customer Education


  • This issue is intermittent and is caused by a Windows OS issue. Microsoft is working on a software update that it will provide to all Windows Phone 8 devices.
  • Update the software to the latest version for improved performance.
  • With software version 1532.20.20004.531 the issue is resolved.
  • No exchanges are needed for this issue.