Find answers to commonly asked questions about blocking and unblocking a stolen phone.
If your device was obtained through a T-Mobile channel, contact Customer Service for an unblock request. Expected processing time is 24 hours.
Your device can be unblocked by contacting Customer Service. Expected processing time is 24 hours.
Your SIM card number can be updated through T-Mobile.com or by contacting Customer Service.
If you recently lost your device or it was stolen, you can suspend your account and block the device from being used on any network by contacting Customer Service, or accessing myT-mobile.com to suspend / block the device.
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