Device trade-in FAQs

    You can get answers to commonly asked questions about device trade-ins.





    How are trade-ins shipped?

    For the best trade-in experience, go to your local T-Mobile store.


    Or if you can't get to the store, you can use the online T-Mobile Device Trade-in program to get instructions on how to pack and ship a trade-in. Note: When you ship it, you are responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping.



    How do I get a trade-in shipping label?

    During the online trade-in process, you are prompted to print a shipping label with instructions on how to pack and ship your old device. Trade-in your device provides steps.



    What if my trade-in is identified as lost or stolen?

    If you send us a device that has been reported as lost or stolen, it has no trade-in value and T-Mobile cannot return it to you.



    Can I trade in a device without an estimate?

    If you're unable to get an estimate for a device through our online estimate process, then no trade-in value is available for it.



    What if I'm not a T-Mobile customer?

    As a non-T-Mobile customer, you can trade in your old device for a credit toward a new device. When you activate your T-Mobile account, you can apply that trade-in credit to the purchase of a new device.



    Related pages


    Trade-in your device