Find answers to commonly asked questions about the Device Trade-In Program.
If the device sent in is reported as lost or stolen, the device will not have a trade-in value and the device cannot be returned.
Non-T-Mobile customers can trade in their old device for a credit which can be applied to the purchase of a new device when they activate an account with T-Mobile.
When you ship your own trade-in device, it's your responsibility to accurately evaluate the trade-in phone and ensure the device remains in the same condition as originally indicated, by adequately packing it up for shipment.
If a device is not listed on our web site, then there's no trade-in value available at this time.
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