Get answers to commonly asked questions about device trade-ins.
For the best trade-in experience, go to your local T-Mobile store. Or if you can't get to the store, you can use the online T-Mobile Device Trade-in program to get instructions on how to pack and ship a trade-in. Keep in mind, when you ship it, you're responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping.
During the online trade-in process, you are prompted to print a shipping label with instructions on how to pack and ship your old device.
If you send us a device that has been reported as lost or stolen, it has no trade-in value and T-Mobile can't return it to you.
If you can't get an estimate for a device through our online estimate process, then no trade-in value is available for it.
As a non-T-Mobile customer, you can trade in your old device for a credit toward a new device. When you activate your T-Mobile account, you can apply that trade-in credit to the purchase of a new device.
To track the status a trade-in device, log in to My T-Mobile and select Phone on the top menu bar. Then, choose Trade-in Status > Track Item.
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