Device Trade-in FAQs

    Find answers to commonly asked questions about the Device Trade-In Program.





    How do I get a replacement trade-in mailer?

    1. Log in to My T-Mobile.
    2. Go to the Device Recovery Program.
    3. Enter the Return Merchandise Authorization (RMA) code.
    4. Click Retrieve Shipping Forms.
    5. Print the shipping mailer.
    6. Follow the instructions to pack and ship device.



    What happens if the trade-in is identified as lost or stolen?

    If the device sent in is reported as lost or stolen, the device will not have a trade-in value and the device cannot be returned.



    What if I'm not a T-Mobile customer?

    Non-T-Mobile customers can trade in their old device for a credit which can be applied to the purchase of a new device when they activate an account with T-Mobile.



    How are trade-ins shipped?

    When you ship your own trade-in device, it's your responsibility to accurately evaluate the trade-in phone and ensure the device remains in the same condition as originally indicated, by adequately packing it up for shipment.



    Can I trade in a device not listed?

    If a device is not listed on our web site, then there's no trade-in value available at this time.