Understanding the Issue
What happens and why
The error, ‘Invalid SIM’ may display as a result of two possible scenarios:
- See “SIM invalid” error and cannot connect; SIM may be genuinely invalid.
- See “SIM invalid” error and can connect; the error is likely a result of an issue with the T-Mobile Metro application and is not a genuinely invalid SIM.
Help & How to
To resolve the Invalid SIM error, follow these steps:
Uninstall the T-Mobile Metro application. When the application is fixed, you will receive an alert to download it again.
To access T-Mobile account information, log into My T-Mobile via the Browser.
There is an issue with the T-Mobile Metro application, preventing proper functionality. The issue is being addressed and there will be an update soon.
T-Mobile Metro is a T-Mobile application that allows access to T-Mobile account information. This application is not installed by default. You can obtain the application by either:
- Following a prompt to install on first power-up, or
- Download the application from Windows Marketplace.