Touch screen troubleshooting: Android

    Troubleshoot problems with the touch screen not responding as you expect:

     

     

     

     

    Entire screen unresponsive

     

    1. Press the Power button to see how quickly the screen turns on.
      Note: If it does not turn on instantly, go to:
    2. Clean the screen with a dry cloth.
    3. Remove recently added accessories, such as screen protectors, cases, etc.
    4. Check for screen damage (such as cracks).
    5. Remove the battery, and re-insert it. Turn the phone back on.
    6. Use the pad of your finger (not your fingernail, a stylus, or a glove).
    7. If problems happen using specific apps (but not in device menus):
      1. Clear the app cache and data, and test the screen. See your device how tos > Apps > Clear & uninstall apps.
      2. If problems continue, uninstall the apps.
    8. See Memory and storage management to free up memory and storage space.
    9. If problems continue, wipe the cache partition (if possible).  See your device how tos > Settings > Wipe cache partition.
    10. Perform a master reset. See your device how tos > Settings > Master reset.
    11. If problems continue, please contact us.

     

     

     

    Part of screen unresponsive

     

    1. Clean the screen with a dry cloth.
    2. Remove recently added accessories, such as screen protectors, cases, etc.
    3. Check for screen damage (such as cracks).
    4. Remove the battery, and re-insert it. Turn the phone back on.
    5. If problem only happens on the edge or corners of the screen, this is normal.
      Note: Some manufacturers decrease the accuracy and sensitivity in corners to prevent unintentional touches caused while holding the phone.
    6. Rotate the phone so it changes to landscape orientation. Test the dead spot.
      • If the dead spot stays in the same location on the physical screen, then contact us.
      • If the dead spot moves as the graphics on screen move, then the problem is with your apps. Continue troubleshooting.
    7. Clear the app cache and data, and test the screen. See your device how tos > Apps > Clear & uninstall apps.
    8. If problems continue, uninstall your third-party apps.
    9. If problems continue, wipe the cache partition (if possible).  See your device how tos > Settings > Wipe cache partition.
    10. Perform a master reset. See your device how tos > Settings > Master reset.
    11. If problems continue, please contact us.

     

     

    Delayed response

    A delayed response is when you touch the screen and it takes more than 3 seconds for the phone to react. Delays under 3 seconds are normal.

     

    1. Remove the battery, and re-insert it. Turn the phone back on.
    2. If problems happen while the device is synchronizing or accessing data, such as email or the web, this is normal.
    3. If problems happen when running multiple apps, quit unused apps or restart the device.
    4. If problems happen using specific apps (but not in device menus):
      1. Clear the app cache and data, and test the screen. See your device how tos > Apps > Clear & uninstall apps.
      2. If problems continue, uninstall the apps.
    5. See Memory and storage management to free up memory and storage space.
    6. If problems continue, wipe the cache partition (if possible).  See your device how tos > Settings > Wipe cache partition.
    7. If problems continue, please contact us.

     

     

    Inaccurate response

     

    1. Clean the screen with a dry cloth.
    2. Remove recently added accessories, such as screen protectors, cases, etc.
    3. Check for screen damage (such as cracks).
    4. Remove the battery, and re-insert it. Turn the phone back on.
    5. Use the pad of your finger (not your fingernail, a stylus, or a glove).
    6. If problem only happens on the edge or corners of the screen, this is normal.
      Note: Some manufacturers decrease the accuracy and sensitivity in corners to prevent unintentional touches caused while holding the phone.
    7. If you are using a third-party keyboard application, uninstall the app.
    8. If problems happen using specific apps (but not in device menus):
      1. Clear the app cache and data, and test the screen. See your device how tos > Apps > Clear & uninstall apps.
      2. If problems continue, uninstall the apps.
    9. See Memory and storage management to free up memory and storage space.
    10. If problems continue, wipe the cache partition (if possible).  See your device how tos > Settings > Wipe cache partition.
    11. If problems continue, please contact us.

     

    Orientation problem (cannot change to landscape)

     

    1. Remove the battery, and re-insert it. Turn the phone back on.
    2. Check device settings to see if the feature is turned on or off.Note: Setting may be at Settings, Display, Auto-rotate screen, but varies by device. Check the user manual.
    3. If problems happen using specific apps (but not in device menus):
      1. Clear the app cache and data, and test the screen. See your device how tos > Apps > Clear & uninstall apps.
      2. If problems continue, uninstall the apps.
    4. If problems continue, wipe the cache partition (if possible).  See your device how tos > Settings > Wipe cache partition.
    5. If problems continue, please contact us.