Understanding the Issue
- After connecting to Wi-Fi Mobile Hotspot, connection drops or data stalls shortly after.
- Cannot connect to Wi-Fi Mobile Hotspot that used to work.
- Device shows connected but will not pull data.
Help & How to
To resolve the Mobile Hotspot feature not connecting or data stalling, follow these steps:
- Update the device software.
- If problems continue, try a different security type:
- From the Settings menu, touch More.
- Touch Mobile hotspot & tethering.
- Touch Security.
- Select a different security protocol.