Smartphone Mobile Hotspot troubleshooting: HTC Amaze 4G

Understanding the Issue

Symptoms

 

  • After connecting to Wi-Fi Mobile Hotspot, connection drops or data stalls shortly after.
  • Cannot connect to Wi-Fi Mobile Hotspot that used to work.
  • Device shows connected but will not pull data.

 

 

Help & How to

To resolve the Mobile Hotspot feature not connecting or data stalling, follow these steps:

 

  1. Update the device software.
  2. If problems continue, try a different security type:
    1. From the Settings menu, touch More.
    2. Touch Mobile hotspot & tethering.
    3. Touch Security.
    4. Select a different security protocol.

 

DOC-49454