Network connection issues

    Learn how to troubleshoot data connection problems. When you use a high-speed capable device in a 3G, 4G, or 4G LTE area, the device automatically scans for the best available network. The device displays 3G, 4G, H or LTE next to the signal bars when successfully registered on a 3G, 4G, or 4G LTE network.

     

    To fix this issue:

     

    1. Check the following:
      • The coverage in your area must support 3G, 4G, or 4G LTE. Use our Personal Coverage Check.
      • Your device must supports 3G, 4G, or 4G LTE. Visit the Tech Specs for your device.
      • Your device must have the latest software version.
      • The SIM card must be inserted properly in your device.
    2. Turn off your device.
    3. Remove and then re-insert the battery.
    4. Turn the device back on.
    5. If you cannot connect to 3G/4G/LTE, perform a manual network selection using your device's how tos.
    6. If possible, see if another T-Mobile 3G, 4G, or 4G LTE device in the area is working properly.
    7. If the problem continues, please contact us for additional troubleshooting.