Setup guide for non-T-Mobile Apple device

Learn how to set up your non-T-Mobile iPhone or iPad.



Things to know

  • We don't recommend using an unofficially unlocked iPhone, as some services and features may not work on the T-Mobile network.
  • Additionally, software updates may re-lock the device, so we recommend buying an iPhone directly from T-Mobile or Apple.
  • The iPhone 5c / 5s and newer from other US carriers/Apple stores are compatible with the T-Mobile 2G/3G/4G/LTE networks.
  • We cannot assist you with unlocking your non-T-Mobile iPhone or iPad.
  • Sprint iPhones may have difficulty unlocking and unlocked devices may not work on the T-Mobile network. Please contact Sprint before purchasing or porting Sprint iPhones to T-Mobile.
  • For iPads purchased at an Apple store or other retail facility, you can go into a T-Mobile store for activation.
  • To check your iPhone compatibility with T-Mobile, use the Apple site to see the supported networks for your device. Then check to see if your device supports the frequencies used by T-Mobile.



    Setup guide

    1. Use the online SIM checker to check which SIM card you need for your non-T-Mobile device. For iPads, see for the correct SIM card.
      • Set up and configure your device to work on the T-Mobile network. See First use configuration and device activation: iPhone for steps.
      • Once a T-Mobile SIM card is placed into your iPhone or iPad, itshould automatically install the latest Carrier Update which will configure your device to connect to the T-Mobile network.
      • If you have trouble installing the Carrier update see, you can manually set up your device using: T-Mobile Internet and MMS settings: Apple iPhone.
      • If you still need help activating service for your iPhone or iPad, contact us.