Setup guide for non-T-Mobile Apple device

    Learn how to set up your non-T-Mobile iPhone or iPad.





    Get started

    Use the following steps to set up a non-T-Mobile iPhone or iPad. We don't recommend using an unofficially unlocked iPhone (jailbroken), as some services and features may not work on the T-Mobile network. Additionally, software updates may re-lock the device. We recommend buying an iPhone directly from T-Mobile® or  Apple®. You can also find contract-free T-Mobile iPhones at online retailers like Amazon.


    Things to keep in mind

    • The iPhone 5c / 5s / 6 / 6 Plus from U.S. carriers or from Apple stores are all compatible with T-Mobile's 2G / 3G / 4G / LTE networks.
    • T-Mobile cannot assist customers with unlocking their non-T-Mobile iPhone or iPad.
    • Sprint iPhones may have difficulty unlocking and unlocked devices may not work on the T-Mobile nework. Please contact Sprint before purchasing or porting Sprint iPhones to T-Mobile.

    1. Determine device compatibility

            Check if your iPhone 3GS / 4 / 4S / 5 is able to receive service with the T-Mobile network.


        2.  Select the right SIM card

              Use the online SIM checker to determine which SIM card you need for your non-T-Mobile device.

      • For iPads, see for the correct SIM card.
      • For iPads purchased at an Apple store or other retail facility, you can go into a T-Mobile store for activation.


        3. Set up and activate device

              Before the iPhone or iPad can be used, it must first be activated and configured to work on the T-Mobile network.

              See: First use configuration and device activation: iPhone

      • Contact Us if you're not currently a T-Mobile customer and need help activating service for your iPhone or iPad, or choose a plan that is right for you.
        • For Simple Choice (post paid) activations: 1-877-746-0909
        • For Pay in Advance (prepaid) activations: 1-877-778-2107


    T-Mobile network settings

    Once a T-Mobile SIM card is placed into your iPhone or iPad, it should automatically configure to the T-Mobile network with the latest Carrier Update.   


    Personalize your device

    Check out our Help & How To's for setting up and configuring your device.






    Related pages


    Bring Your Own Device (BYOD)