Troubleshoot or learn more about adding contacts to the Favorites tab.
To fix this issue:
- Tapping the Star icon next to the name of contacts that are saved as Exchange contacts does not save the contact toFavorites. No other contact types are affected.
- Because this issue only affects contacts that are saved as Exchange contacts, copy or move the contact to the phone memory or Gmail and then tap the Star icon to save to Favorites.
- Save the contact entry directly to the Home screen.
- Save the contact as a Speed Dial entry.