Update your SIM card

    Learn how to update or change your SIM card.


    You may need to update your SIM card if:

    • You've purchased a new phone, tablet, or internet device that uses a different type of SIM card.
    • You're replacing a lost, stolen, or damaged SIM card.
    • You got a new SIM card to unlock new features, such as Wi-Fi Calling.


    Note: Voicemail and downloaded Visual Voicemail messages will be deleted when changing your SIM card.



    To update your SIM card:


    1. Back up any contacts you saved to the SIM card, using Gmail, iCloud, Microsoft account, an SD card, or other options. This varies by device.
    2. Check the type of SIM card your phone needs.
    3. Make sure you have the SIM card type your phone needs. If you don't have the correct type, you'll need to purchase a SIM card.
    4. To update your SIM card, contact us.