Battery indicator is grey: T-Mobile myTouch 4G Slide

Understanding the Issue

Symptoms

 

  • Battery indicator is gray, instead of showing battery life
  • Battery life may be less than normal

 

This issue may be due to either a bad battery or due to irregular charging process. Allowing the device to die entirely and then recharge to 100% will allow the internal software calibration to reset.

 

 

Help & How to

Resolution Steps

 

  1. Attempt to use a different charger (cable and AC adaptor). Check that it is a 1A output HTC charger.
  2. Test if problems continue.
  3. If problems continue, use the device until the battery runs out completely, and the devices turns off on its own..
  4. While the device is still off, plug the device into the 1A HTC charger. Keep it plugged in and turned off until the LED indicator turns green. This may take up to 8 hours.
  5. Test if problems continue.
  6. If problems continue after this, please contact HTC Support for a replacement battery at +1-866-449-8358.

 

 

DOC-45666