Phone resets after charging: Nokia X2

Understanding the Issue

After the phone finishes charging, it may complete a master reset, which may cause you to lose some information, including contacts.




Help & How to

Resolution steps


To restore information, follow these steps:


  1. From the home screen press Menu.
  2. Select Settings
  3. Select Sync & backup.
  4. Select Restore backup.
  5. Select the backup file from the list.
  6. Select Continue
  7. Select done.
  8. The pone will restart and show “Restore complete” message.
  9. Select OK.