Device disabled upon connection to iTunes: Apple iPhone

    Read the disclaimer and notes on  unsupported handsets, devices, and software.



    Resolution Steps

    We're sorry, continued functionality of the device following connection to iTunes is not available with this handset, due to a policy of the handset manufacturer, Apple. Any complaints relating to this policy of lost data or user inconvenience or dissatisfaction are to be referred to Apple at 1-800-676-2775.

    • Note that it is Apple company policy to disable customer's iPhone functionality upon connection of the iPhone (used with T-Mobile) to the iTunes service. Any objections relating to this policy are to be referred to Apple or its U.S. distributor AT&T.
    • Unfortunately, T-Mobile is unable to assist with rectifying this situation. Additional support resources regarding this matter may be found online.