Wi-Fi stays connected when out of range: HTC One S

    Understanding the Issue

    Symptoms

     

    • Wi-Fi shows connected after moving out of range of the Wi-Fi signal.

     

     

     

    Help & How to

    Resolution steps

     

    To fix Wi-Fi showing connected when out of range, follow these steps:

     

    1. Update to the latest software version. It resolves any device software problems.
    2. Whenever this happens again, press and hold power button for 10 seconds to do a full device restart. This clears the memory and restarts the device.
    3. If problems continue frequently, perform a master reset.
      Note: If the device has been master reset once since the software update, just use the full device restart instead.

     

    DOC-43685