Device crashes or restarts: HTC One S

    Understanding the Issue



    • Device restarts.
    • Software freezes and requires a power cutoff.
    • Applications crash or show error messages.
    • Loading screen displays frequently.
    • Switching applications takes an abnormally long time.


    Note: If the device is turning off but not back on, see: Device powers off unexpectedly.



    Help & How to

    Resolution steps


    To fix device crashes or reboots, follow these steps:


    1. Update to the latest software version. It resolves any device software problems.
    2. Uninstall any third party battery or task managers.
    3. Ensure the following settings are not checked:
      1. From home screen tap Applications.
      2. Tap Settings.
      3. Tap Developer options.
        • Strict mode enabled
        • Force GPU rendering
        • Don’t keep processes
    4. If problems continue, go to Device is slow / freezes / restarts / displays memory errors.