‘Add to Contacts’ screen is not pre-populated with caller’s name: Samsung Galaxy S III

Understanding the Issue

What happens and why


When the customer taps ‘Add to Contacts’ after receiving an incoming call from a phone number that is not saved in their Contacts list, the  ‘Add to Contacts’ screen does not automatically populate the Name fields.

Note: The Phone Number field is populated.




Software version affectedT999UVLEM
Software version resolvedT999UVLH2
Software update resourcesSoftware Update
Issue typeKnown Issue



Help & How to

What to expect

T-Mobile and Samsung have addressed this in the latest update.


Resolution steps

To resolve this issue, update the software to the latest version.