Restarts unexpectedly: T-Mobile G2x

Description

The phone restarts unexpectedly without displaying an error message.  There are different situations when this is occurring:

  • When using the Qik application to Play a video, or Record and share a video
  • The phone restarts unexpectedly and without displaying an error message when  GPS is turned on
  • When using Google Earth application

 

 

Help & How To

To address the problem with the G2x restarting randomly, follow these steps:

 

  1. Update to the newest device software. The newest version improves the issue, but does not completely resolve it.
  2. If the phone restarts with software V21y, see Device is slow / freezes / restarts / or displays memory errors: Android. However, periodic restarts may continue for this device.

 

DOC-20166