Internet browser redirects to tethering upsell page when not tethering

    Troubleshoot problems with:

     

    • Android web browser does not load requested web page, but redirects to a page selling the internet tethering feature.
    • Upselling internet tethering feature when not tethering.
    • 'Your data plan does not support this device'
    • 'Your data plan is incompatible with this device'
    • 'Your line does not have a data plan'
    • 'You need to add a data plan'

     

     

     

    If the tethering upsell message continues to appear when not tethering, follow these steps:

     

     

    1. For Android devices:
      • Clear cache for the web browser. It may be listed as Browser, Internet, Web or Chrome
      • Reset the APN to default.
      • Reset Internet or Web to Default settings and re-test
        1. Open Android 'Internet' or 'Web' app
        2. Select 'Settings'
        3. Select 'Advanced' then select 'Content settings' (if available).
        4. Select 'Reset to Default' or 'Reset settings'.
        5. Select 'Ok'.
    2. For Apple devices, reset network settings:
      1. From the main menu, select Settings.
      2. Select General.
      3. Select Reset.
      4. Select Reset Network Settings.
    3. Turn the device off and on again.
    4. Browse two web sites to test the browser.
    5. If problems continue, turn on mobile view in the browser:
      • For Android:
        1. From the browser, tap Menu.
        2. In the drop-down, tap View desktop site to turn off the check box.
    6. If problems continue, you can download an alternate browser from the app store, such as:
    7. If problems continue, please contact us for help looking into your account.