Device does not turn on or respond: HTC One S

    Understanding the Issue



    Device does not appear to turn on or respond to key presses.


    What happens and why


    There are two primary reasons this may happen:


    • Battery charge is low, 5% or lower. The device will not turn on until charged enough.

    • Device is not in default operation mode.  This can be caused when the Volume Up key is pressed while the device turns off. device was last powered down.


    Software version affected1.53.531.16 710RD
    Software version resolvedNone
    Software update resourcesNone
    Issue typeTip



    Help & How to

    Resolution steps


    To fix the device not responding or turning on, follow these steps:


    1. Connect the charging cable to the device, and plug it into a wall outlet.
      Note: Do not charge using a USB connection or computer if you are having this problem.
    2. Allow the device to charge for 30 minutes:
      • Within 5 minutes of charging, the LED should start flashing green.
      • Within 10 minutes of charging, the LED should stay a steady green.
      • Continue charging for 30 minutes.
    3. After charging with the device turned off, press and hold the Power button for 20 seconds.
    4. Release the Power button.
    5. Press the Power button again for one full second, and release it.
    6. Wait a few seconds for the device to turn on.
      Note: If the device turns on, check battery indicator for the amount of charge the device has. If the battery is less than 100%, continue charging until it is full.
    7. If the device remains unresponsive or cannot turn on, continue troubleshooting: Cannot turn on or charge device: Android.