Back cover removal causing power button damage: HTC One S

    Understanding the Issue

    Symptoms

     

    • Power button could be damaged when attaching the back cover on the device.

     

    What happens and why

     

    There is one reason this happens. While the back cover is removed from the device, it is possible to push the power button down, which causes it to fall below the cover.

     

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    When replacing the back cover, this causes damage to the back cover and the power button.

     

     

    Help & How to

    Resolution steps

     

    To avoid damaging the back cover or the power button:

    • Do not push power button when putting the back cover on the device.
    • If the power button is pushed inside the cover, push it back through the hole before putting it on the device.

     

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    DOC-40408