Learn how to use BlackBerry Protect anti-theft.
To disable BlackBerry Protect anti-theft, follow these steps:
On BlackBerry 10 device
From a computer web browser
Returns / exchanges / JUMP! / trade-in
BlackBerry anti-theft will not void the warranty or prevent any returns/exchanges/JUMP!/trade-in transactions.
Selling or gifting a device
You should always turn off BlackBerry Protect and erase your devices before selling them or giving them away to ensure the new owner can activate and use the device normally. When purchasing second hand devices, you should verify that BlackBerry Protect is turned off and the device is properly erased.
Follow the steps below to get help with BlackBerry Protect:
Are you sure you want to delete this document?