BlackBerry Protect

    Learn how to use BlackBerry Protect anti-theft.

     

     

     

     

    Disabling BlackBerry Protect

    To disable BlackBerry Protect anti-theft, follow these steps:

     

    On BlackBerry 10 device

    1. From the Home screen, drag down from the top of the screen.
    2. Tap Settings, then BlackBerry Protect.
    3. Tap the switch to turn off BlackBerry Protect.
    4. Enter your BlackBerry ID password, then tap Verify.
      • The device is still signed into your BlackBerry ID. If you turn BlackBerry Protect back on, you will need your password to disable it again.
      • If you are selling your device, we recommend completing a master reset.
      • It may take a few minutes for the BlackBerry Protect website to update.

     

    From a computer web browser

    1. From a computer web browser, access https://protect.blackberry.com.
    2. Log in with your BlackBerry ID account information.
    3. Click Manage Devices, then select your device.
    4. Click Remove, then Remove Device to disable anti-theft.

     

     

    When to disable BlackBerry Protect

    Returns / exchanges / JUMP! / trade-in

    BlackBerry anti-theft will not void the warranty or prevent any returns/exchanges/JUMP!/trade-in transactions.

     

    Selling or gifting a device

    You should always turn off BlackBerry Protect and erase your devices before selling them or giving them away to ensure the new owner can activate and use the device normally. When purchasing second hand devices, you should verify that BlackBerry Protect is turned off and the device is properly erased.

     

     

    Using BlackBerry Protect web portal

    1. From a computer web browser, access https://protect.blackberry.com.
    2. Log in with your BlackBerry ID account information.
    3. Use the Model drop-down box to choose your BlackBerry device.
    4. You can view the following information:
      • PIN
      • Phone number
      • Anti-theft protection status
    5. You can perform the following actions:
      • View location: Map the current location of your device.
      • Play a sound: Make your device ring loudly to help you find it even if sound is currently turned off.
      • Display a message: Show a customized message on your Home screen, even if your device is locked.
      • Lock the device: Lock your device and optionally set a new password.
      • Wipe the device: Permanently delete all data from your device.
      • Flag as stolen: Mark this device as stolen and permanently delete all the data from the device.

     

     

    Help with BlackBerry Protect

    Follow the steps below to get help with BlackBerry Protect:

     

    1. Check that the device is running BlackBerry OS 10.3.2 or later. Older software versions do not support anti-theft.
    2. If the device is available:
      • Restart your device to close all applications.
      • Check that internet access is working on the device.
    3. Check out Getting started with BlackBerry Protect.
    4. Contact us for additional assistance.

     

     

     

    Related pages

     

    Device anti-theft