FamilyWhere app

    Learn about the FamilyWhere app. Get tips, how-to guides, and troubleshooting all on this page.

     

     

     

    FamilyWhere Icon

    App features

     

    • FamilyWhere allows you, as the account Primary Account Holder, to quickly and accurately locate phones on your account.
    • Let family members check in with you via text message or see where they are on a map in real-time
    • Get text notifications when the people you’re following are visiting new places—and even schedule automatic location checks
    • Use any capable device—your smartphone, tablet, or computer—to keep track of everyone—no GPS or extra software is required
    • Includes a 30-day free trial. Monthly subscription is $9.99 and will appear on your bill.

     

     

    App requirements

    You'll need a data plan for this app.

     

     

    How to guides

     

    Subscribe to FamilyWhere

    1. Log in to My T-Mobile.
    2. Click TOOLS.
    3. Click Familywhere.
    4. Review the Terms of Service.
    5. Click Yes, Activate.
    6. Complete all informational steps required.

     

    Locate a family member or device

    1. Log in to My T-Mobile.
    2. Click TOOLS.
    3. Click Familywhere.
    4. The home screen defaults to Locate.
    5. Click the Mobile Number you wish to locate.

     

    Retrieve forgotten password

    If you've forgotten your password, contact us for help.

     

    Send a check-in message

    1. Launch FamilyWhere.
    2. Click Check In.
    3. Enter the recipient and message content.
    4. Click Send.

     

    Access check-in details from message

    1. Open the message.
    2. Click the URL included in the text:

      familywhere.JPG

    Unsubscribe from FamilyWhere using my T-Mobile.com

    1. Log in to My T-Mobile.
    2. Click TOOLS.
    3. Click Familywhere.
    4. Click Settings.
    5. Click Unsubscribe.
    6. Click Unsubscribe from T-Mobile FamilyWhere.
    7. Click Unsubscribe.

     

    Cancel your subscription to FamilyWhere using your phone

    1. Launch FamilyWhere.
    2. Tap Menu.
    3. Tap Settings.
    4. Tap Cancel Account.

     

     

    Troubleshooting

    If you're having trouble with the FamilyWhere app, contact us for help.