T-Mobile FamilyWhere app

    With T-Mobile FamilyWhere® you can find other phones on your account by location on a map. You can locate any phone on the T-Mobile 4G network. Included with this service is a 30-day free trial. After the trial ends, there's a monthly subscription for $9.99. This subscription appears on your bill.

     

    The FamilyWhere app is available for Android only. For other devices, you can manage FamilyWhere via My T-Mobile.

     

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    If you're running into problems with this app, check out our troubleshooting tips.

     

    What you can do with the FamilyWhere app

    • Quickly and accurately locate phones on your active account. FamilyWhere doesn't track devices on suspended accounts.
    • Let family members check-in with you thorugh text message or see where they are on a map in real-time.
    • Get text notifications when the people you’re following are visiting new places—and even schedule automatic location checks.
    • Use any capable device—your phone, tablet, or computer—to keep track of everyone. No extra software is required, but the FamilyWhere app does require that GPS is enabled for tablets. The FamilyWhere app isn't supported on smartwatches, or on accounts where content blocking in enabled.

     

     

    What you need to use it

    • A T-Mobile account.
    • A T-Mobile data plan.
    • Some devices require that Wi-Fi is disabled when you launch the app/