T-Mobile FamilyWhere app

With T-Mobile FamilyWhere® a T-Mobile primary account holder can use the FamilyWhere Android app or the My T-Mobile website to locate any phone on their plan that is on the T-Mobile 4G/LTE network.





About the FamilyWhere service

  • The FamilyWhere service includes a 30-day free trial. After the trial ends, there's a monthly subscription for $10 that appears on your bill.
  • All phones that can be located by FamilyWhere receive a notification when they are added to the service and a recurring notification as a reminder that they are still a part of the service.
  • Android users can also install the FamilyWhere app for free for additional features.


About the FamilyWhere app

  • The FamilyWhere app is available for Android only. For other devices, you can manage FamilyWhere via My T-Mobile.
  • Let family members check in with you through text message or see where they are on a map in real-time.
  • Get text notifications when the people you’re following are visiting new places—and even schedule automatic location checks.
  • Access a seven day log of FamilyWhere location history.
  • Use any capable device—your phone, tablet, or computer—to quickly and accurately locate phones on your active account. No extra software is required.
  • The FamilyWhere app does require that GPS is enabled for tablets.
  • The FamilyWhere app isn't supported on smartwatches, or on accounts where content blocking in enabled. Exception: The Timex FamilyConnect smartwatch is compatible.


Signing up

What you need to use it

  • An active T-Mobile account. FamilyWhere doesn't track devices on suspended accounts.
  • A Primary Account Holder assigned on the account. Only the Primary Account Holder can activate FamilyWhere service and see located devices.
  • A T-Mobile data plan.
  • By design, FamilyWhere notifications cannot be disabled on a child’s phone. These notifications are required by FCC regulations and by T-Mobile Privacy and Safety policy.


Sign up on your mobile device

  1. Open the FamilyWhere app and tap Get Started.
  2. Enter a valid email address in the Create your account text box and tap Create Account.
  3. Tap the check box next to the person you want to track on the account and tap Locate!


Sign up on My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Select PROFILE.
  3. Select Family Controls and then then select Manage.
  4. Review and agree to the Terms of Service.
  5. Click Get Started.
  6. Complete all information on the Basic Information and Select & Name Phones pages.
  7. Click Continue.
  8. On the confirmation page, click Sign in and locate.
  9. Click T-Mobile FamilyWhere on the Welcome page.


Locate and check-in


Locate a family member

  1. Go to My T-Mobile and log in to your account.
  2. Select PROFILE.
  3. Select Family Controls, and then select Manage.
  4. Select a mobile number to locate.


Locate a line after initial sign-in

The app automatically locates all lines on the list of locatable devices upon sign in. To locate a line after initial sign in, click the name of the device at the top of the screen. FamilyWhere will not work if all short codes are blocked on your account or, content blocking is active on your account.


  • You can track up to a total of 10 lines on an account.
  • Only the approximate location (the nearest cell tower) of iOS (Apple) devices on your account will display in FamilyWhere.
  • Tablets are trackable to a location as long as they are associated with a T-Mobile number AND have GPS enabled. However, T-Mobile cannot guarantee location accuracy on these devices.


Access check-in details

  1. Open the check-in message that you received.
  2. Click the URL included in the text.


Send a check-in message

  1. Launch FamilyWhere and click Check In.
  2. Enter the recipient and message content.
  3. Click Send.


Canceling your subscription

  1. Go to My T-Mobile and log in to your account.
  2. Select PROFILE.
  3. Select Family Control.
  4. Select FamilyWhere and then select Access FamilyWhere.
  5. Click Settings.
  6. Under 'My Settings', select Unsubscribe.
  7. Click Unsubscribe from T-Mobile FamilyWhere.
  8. Click Unsubscribe.


If you're running into problems with this app, check out our troubleshooting tips.