T-Mobile FamilyWhere app

With T-Mobile FamilyWhere® you can find other phones on your account by location on a map. You can locate any phone on the T-Mobile 4G/LTE network. Included with this service is a 30-day free trial. After the trial ends, there's a monthly subscription for $10. This subscription appears on your bill.

 

The FamilyWhere app is available for Android only. For other devices, you can manage FamilyWhere via My T-Mobile.

 

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If you're running into problems with this app, check out our troubleshooting tips.

 

What you can do with the FamilyWhere app

  • Quickly and accurately locate phones on your active account.
  • Let family members check in with you through text message or see where they are on a map in real-time.
  • Get text notifications when the people you’re following are visiting new places—and even schedule automatic location checks.
  • Access a seven day log of FamilyWhere location history.
  • Use any capable device—your phone, tablet, or computer—to keep track of everyone. No extra software is required, but the FamilyWhere app does require that GPS is enabled for tablets. The FamilyWhere app isn't supported on smartwatches, or on accounts where content blocking in enabled.

 

 

What you need to use it

  • An active T-Mobile account
    Note: FamilyWhere doesn't track devices on suspended accounts.
  • A Primary Account Holder assigned on the account. Only the Primary Account Holder can activate FamilyWhere service and see located devices.
  • A T-Mobile data plan
  • Some devices require that Wi-Fi is disabled when you launch the app to enable tracking.

 

 

What you need to know

  • You can track up to a total of 10 lines on an account.
  • Only the approximate location (the nearest cell tower) of iOS (Apple) devices on your account will display in FamilyWhere.
  • FamilyWhere service will not function if:
    • All short codes are blocked on your account.
    • Content blocking is active on your account.
  • By design, FamilyWhere notifications cannot be disabled on a child’s phone. These notifications arerequired by FCC regulations and by T-Mobile Privacy and Safety policy.
  • Tablets are trackable to a location as long as they are associatedwith a T-Mobile number AND have GPS enabled. However, T-Mobile cannot guarantee location accuracy on these devices.

 

 

How to use your app

 

Sign up on your mobile device

  1. Open the FamilyWhere app and tap Get Started.
  2. Enter a valid email address in the Create your account text box and tap Create Account.
  3. Tap the check box next to the person you want to track on the account and tap Locate!

 

Sign up on My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Select PROFILE.
  3. Select Family Controls and then then select Manage.
  4. Review and agree to the Terms of Service.
  5. Click Get Started.
  6. Complete all information on the Basic Information and Select & Name Phones pages.
  7. Click Continue.
  8. On the confirmation page, click Sign in and locate.
  9. Click T-Mobile FamilyWhere on the Welcome page.

 

Locate a family member

  1. Go to My T-Mobile and log in to your account.
  2. Select PROFILE.
  3. Select Family Controls, and then select Manage.
  4. Select a mobile number to locate.

 

Locate a line after initial sign-in

The app automatically locates all lines on the list of locatable devices upon sign in. To locate a line after initial sign in, click the name of the device at the top of the screen.

 

Access check-in details

  1. Open the check-in message that you received.
  2. Click the URL included in the text.

 

Send a check-in message

  1. Launch FamilyWhere and click Check In.
  2. Enter the recipient and message content.
  3. Click Send.

 

Cancel your subscription via mobile

  1. Open the FamilyWhere app.
  2. Tap the Menu icon.
  3. Tap My Settings.
  4. Tap Cancel Account.
  5. Review the cancelation information and tap OK.
  6. Review the final instructions.

 

Cancel your subscription on My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Select PROFILE.
  3. Select Family Control.
  4. Select FamilyWhere and then select Access FamilyWhere.
  5. Click Settings | Help.
  6. Under My Settings, select Unsubscribe.
  7. Click Unsubscribe from T-Mobile FamilyWhere.
  8. Click Unsubscribe.