Lookout Mobile Security app

    Lookout Mobile Security is an app available for Android and iOS devices that adds security to help protect your device and personal data. Two versions of Lookout are available:

     

    • Free version that provides essential security features
    • Premium version that offers additional features for a monthly or yearly fee

     

     

    lookout icon.png

    Lookout features

    • Protects your device from viruses, malware, and spyware.
    • Initiate real-time or scheduled security scans to automatically get security updates.
    • Find your lost or stolen device with GPS. If it's nearby, use Scream to sound an alarm, even if the device is in silent mode.
    • Schedule backups to save or restore your contacts on the Lookout website.

     

    Additional features with the premium version

    • Get Theft Alerts emailed to you when Lookout sees activity that could mean your device was stolen.
    • Safe Browsing scans every site you visit, protecting you from possible phishing attempts and other online threats.
    • Use Privacy Advisor to scan all apps that access personal information, such as your location, messages, and contact.
    • Schedule backups to save or restore your contacts, photos, and call history.
    • If your device is lost or stolen, you can:
      • Remotely wipe your personal data and SD card.
      • Remotely lock your device.

     

    Read Lookout Mobile Security Premium for more information about trying, buying, and registering for the premium version.

     

     

    Lookout requirements

    To use Lookout, you must be using an Android or iOS device with a T-Mobile data plan.

     

     

    Your Lookout account

    The first time you open Lookout on your device, you are prompted to create an account. You can use an existing Lookout account or create a new one.

     

    Create a new Lookout account

    1. Open Lookout.
    2. Select Get Started.
    3. On the Security page, confirm Enable Security is selected and then select Next.
    4. On the Backup page, confirm Enable Backup is selected and then select Next.
    5. In the Missing Device page, select Enable GPA & Wireless Location.
    6. Select Use Wireless Networks and then select Agree.
    7. Select Use GPS Satellites.
    8. SelectNew User.
    9. Enter the required information and then select Start Lookout.

     

    Try the premium version for free

    Lookout has both a free and a premium version. The premium version is included with JUMP! and some PHP features (active by opening Lookout with your Wi-Fi turned off). From the free Lookout app, you can initiate a free trial of the Premium version. To initiate the trial, just select Try Premium for free. After initiating the trial Premium version, you have a set number of days before you'll need to pay to keep it. If you choose not to keep it, your account will automatically revert back to the free Lookout version.

     

    Upgrade to premium

    1. Select Upgrade to Premium.
    2. Choose either the monthly or annual subscription.
    3. Enter your credit card information.
    4. Select Upgrade Now.
    5. You will see the Lookout Premium logo on the top left of your Lookout app and you can access all available premium features.

     

    Cancel your premium subscription

     

    From your computer

      1. Go to Lookout.com and sign in.
      2. On the left, select Account / Settings.
      3. Select Account Type > Cancel Premium Subscription and then follow the on-screen instructions.

     

    From your mobile device

      1. Open Lookout.
      2. Select Device > Settings > Account.
      3. Select Cancel Premium Subscription.
      4. Select Yes, Cancel My Premium Subscription and then follow the on-screen instructions.

     

     

    How-tos

    Find my device

    1. Go to Lookout.com and sign in.
    2. Select Find My Device. Using GPS, Lookout immediately starts to locate your lost device.
    3. If successful, you'll see the location of your device on a map.

     

    Scream

    Use Scream to sound a loud alarm, even if your device has silent mode on. Your device will emit a loud siren, vibrate, and the screen will flash so you can find it nearby. Warning: The scream feature is LOUD!

     

    To activate the Scream function:

    1. Go to Lookout.com and sign in.
    2. Select the Find My Device tab.
    3. Select Scream next to the speaker icon near the top of the page.
      Warning: IT WILL BE LOUD! Select Stop Screaming to turn the siren or scream off.

       

      Signal Flare

      Signal Flare automatically saves your device's last known location when the battery gets low, significantly improving your chances of finding the device.

       

      To activate Signal Flare:

      1. Open Lookout.
      2. Select the column of three dots in the upper right corner.
      3. Select Settings.
      4. Scroll down to the MISSING DEVICE section and select the box next to Signal Flare.
        Note: Log in to your account at Lookout.com to see all of your latest Signal Flare locations.

         

        Scan your device

        You can have Lookout scan for malicious downloads, including apps.

         

        Automatic scans

          1. Launch Lookout.
          2. Open the Settings menu.
          3. Check the box next to Monitor the file system.

           

          Scheduled scans

            1. Launch Lookout.
            2. Open the Settings menu.
            3. Select Scheduled scans.
            4. Choose your preferred schedule. You can schedule the frequency of security scans, including a specific day of the week and time of day.

             

            Manual scans

              1. Launch Lookout.
              2. Select Security.
              3. Select Scan Now.
              4. When the scan is complete, you'll see the number of apps scanned and your device's current security status.

               

              Lock your device

              1. Go to Lookout.com and sign in.
              2. Select Find My Device.
              3. Select Lock near the top of the page.
              4. Follow the on-screen instructions to lock your device and set up a custom lock message. Be sure to remember the unlock code, so you can unlock it later.

               

              Wipe your device

              1. Go to Lookout.com and sign in.
              2. Select Find My Device.
              3. Select the Wipe icon at the top of the page.
              4. Select the Wipe button. Keep in mind, Wipe deletes all data on your device. And we have no way to undo this action (you can only restore data that you have backed up).

               

              Report a lost or stolen device

              If you can't find your device, you can report it as lost or stolen, suspend your line, and order a replacement device.

               

              Theft Alerts (a Lookout Premium feature)

              Theft Alerts sends you an email letting you know when one of these actions takes place:

               

              • The SIM Card is removed.
              • Airplane Mode is enabled.
              • Your device is turned off.
              • Device Admin is disabled.
              • An incorrect passcode is entered three times.
                Note: In this instance, Lookout sends you an email with the location of your device, as well as whatever image it captured with the front-facing camera.

               

              To change your Theft Alert email preferences:

              1. Open Lookout.
              2. Select Theft Alerts.
              3. Scroll through and select Yes or No next to each alert.

               

              Safe Browsing (a Lookout Premium feature)

              You can surf the mobile web knowing that every site you visit is safe, including links from emails, texts, and Facebook. Safe Browsing is enabled by default, and it works on Google Chrome and the default Android browser.

               

              To disable Safe Browsing:

              1. Go to Settings.
              2. Uncheck the Block dangerous URLs check box.

               

              Privacy Advisor (a Lookout Premium feature)

              1. Open the Lookout app.
              2. Select Privacy Advisor.
              3. Select Scan Now. Lookout categorizes each of your apps based on the types of data they access.
              4. After the scan is complete, you can select a category to see a detailed list of apps that can access that category.
                • For more in-depth information, select an app. If you’d like to uninstall an app, select App Info > Options > Uninstall.
                • To be notified if an app changes its permissions, go to Settings, scroll down to the PRIVACY ADVISOR section, and select the box next to Notify of changes.

               

               

              Troubleshooting

              Try to recreate the issue

              1. Open Lookout.
              2. Try to perform the function that was not working and note any error messages.
              3. Verify your steps with the How-tos listed above.
              4. Try to perform a different function within Lookout and note the results.

               

              Check Content Blocking

              Lookout won't function if Content Blocking is enabled on your account.

               

              Test your internet access

              1. Open a browser and go to an external website, such as Google.com.
              2. If no access, turn off your device or remove and then re-insert the battery.
              3. Restart your device and try to access the internet again.

               

              If the issue is still not resolved, contact Lookout Customer Support or email your issue to support@lookout.com. You can also contact T-Mobile Customer Service for further troubleshooting.

               

              Related pages

               

              Lookout Mobile Security Premium

              Lookout Mobile Security Premium FAQs

              Report a lost or stolen device

              Lost or stolen phone FAQs