Lookout Mobile Security is an app available for Android and iOS devices that adds security to help protect your device and personal data. Two versions of Lookout are available:
Additional features with the premium version
Read Lookout Mobile Security Premium for more information about trying, buying, and registering for the premium version.
To use Lookout, you must be using an Android or iOS device with a T-Mobile data plan.
The first time you open Lookout on your device, you are prompted to create an account. You can use an existing Lookout account or create a new one.
Create a new Lookout account
Try the premium version for free
Lookout has both a free and a premium version. The premium version is included with JUMP! and some PHP features (active by opening Lookout with your Wi-Fi turned off). From the free Lookout app, you can initiate a free trial of the Premium version. To initiate the trial, just select Try Premium for free. After initiating the trial Premium version, you have a set number of days before you'll need to pay to keep it. If you choose not to keep it, your account will automatically revert back to the free Lookout version.
Upgrade to premium
Cancel your premium subscription
From your computer
From your mobile device
Find my device
Use Scream to sound a loud alarm, even if your device has silent mode on. Your device will emit a loud siren, vibrate, and the screen will flash so you can find it nearby. Warning: The scream feature is LOUD!
To activate the Scream function:
Signal Flare automatically saves your device's last known location when the battery gets low, significantly improving your chances of finding the device.
To activate Signal Flare:
Scan your device
You can have Lookout scan for malicious downloads, including apps.
Lock your device
Wipe your device
Report a lost or stolen device
If you can't find your device, you can report it as lost or stolen, suspend your line, and order a replacement device.
Theft Alerts (a Lookout Premium feature)
Theft Alerts sends you an email letting you know when one of these actions takes place:
To change your Theft Alert email preferences:
Safe Browsing (a Lookout Premium feature)
You can surf the mobile web knowing that every site you visit is safe, including links from emails, texts, and Facebook. Safe Browsing is enabled by default, and it works on Google Chrome and the default Android browser.
To disable Safe Browsing:
Privacy Advisor (a Lookout Premium feature)
Try to recreate the issue
Check Content Blocking
Lookout won't function if Content Blocking is enabled on your account.
Test your internet access
If the issue is still not resolved, contact Lookout Customer Support or email your issue to email@example.com. You can also contact T-Mobile Customer Service for further troubleshooting.
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